This Refund & Cancellation Policy applies to all services availed through the WIDGI platform, including wallet top-ups, bill payments, recharges, travel bookings, insurance, and PAN/eKYC services. Because WIDGI facilitates transactions across multiple third-party service providers, refund and cancellation terms may vary by service category as detailed below.
1. General Principle
As most transactions processed through WIDGI (recharges, bill payments, money transfers, ticketing) are instantly transmitted to the respective biller, bank, or service provider, cancellations are generally not possible once a transaction is successfully processed. Refunds, where applicable, depend on the policies of the underlying service provider (bank, biller, airline, insurer, etc.).
2. Failed or Pending Transactions
- If a transaction fails due to technical error, network issue, or non-response from the service provider, but the amount has been debited from your wallet, the amount will be automatically reversed to your WIDGI wallet, typically within 24–72 hours.
- If auto-reversal does not occur within 7 working days, please raise a support ticket with the transaction ID for manual investigation and resolution.
- Where a transaction status remains "pending" beyond the provider's standard processing window, WIDGI will follow up with the concerned partner and update you on resolution status.
3. Recharge & Bill Payment Services
- Successful recharges and bill payments are final and non-cancellable, as the amount is credited to the operator/biller instantly.
- If a successful transaction does not reflect on the operator/biller's end, refunds (if approved by the biller) will be credited back to your WIDGI wallet after confirmation from the biller, which may take up to 15 working days.
4. Travel Bookings (Flights, Buses, Trains, Hotels)
- Cancellation and refund eligibility for travel bookings is governed by the fare rules, cancellation policy, and terms of the respective airline, railway, bus operator, or hotel at the time of booking, which are displayed before booking confirmation.
- Cancellation charges, convenience fees, and TBO/GDS processing fees (where applicable) are non-refundable.
- Refunds approved by the travel supplier are credited to the customer's/retailer's WIDGI wallet or original payment source within the timeline specified by that supplier, typically 7–21 working days.
- In case of a "paid but ticketing failed" scenario, WIDGI will initiate the refund process automatically once confirmed by the supplier; no manual cancellation request is needed for such cases.
5. Insurance Services
Cancellations, free-look period refunds, and claim-related matters for insurance policies purchased through WIDGI are governed entirely by the issuing insurer's policy terms and IRDAI regulations. WIDGI acts only as a distribution facilitator and will assist in routing your request to the insurer.
6. PAN & eKYC Services
Once a PAN application or eKYC request has been submitted to the relevant government portal/authority (NSDL/UTIITSL/UIDAI), it cannot be cancelled. Refunds are only applicable if the application is rejected at the point of submission due to a technical error on WIDGI's end, in which case the service fee (excluding any government/statutory charges already remitted) will be credited to your wallet.
7. Wallet Balance Refunds
- Wallet balances are intended for use within the WIDGI platform and are generally non-refundable to a bank account, except in cases of account closure, subject to verification and deduction of any dues.
- Approved wallet-to-bank refunds on account closure are processed within 15–30 working days after completion of KYC and reconciliation checks.
8. How to Request a Refund
- Raise a support ticket through your dashboard or email widgisoftech@gmail.com with your transaction ID, date, and issue description.
- Our support team will acknowledge the request within 24–48 hours and coordinate with the relevant service provider.
- You will be notified of the outcome via the dashboard, SMS, or email once the provider confirms the refund decision.
9. Non-Refundable Items
- Convenience fees, platform/service charges, and payment gateway charges are non-refundable once a transaction is successfully processed.
- Amounts lost due to incorrect details entered by the retailer/customer (wrong mobile number, wrong account number, wrong biller selected) are not eligible for refund once the transaction is processed to that destination.
10. Policy Changes
WIDGI reserves the right to update this Refund & Cancellation Policy at any time to reflect changes in partner/provider terms or regulatory requirements. The updated policy will be posted on this page with a revised "Last Updated" date.
11. Contact Us
For refund or cancellation assistance, contact us at widgisoftech@gmail.com or call +91-9720902050.
